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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hempsta.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Device information is also used for advertising and marketing purposes.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use use Stripe — you can read more about how Google uses your Personal Information here: https://stripe.com/gb/privacy. We also use Sendle to send your parcel to you. You can read more here for Sendle’s Privacy information https://support.sendle.com/hc/en-au/articles/216773778-Privacy-Collection-Statement.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

Although we are an Australian based business, if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at happyhempsta@gmail.com or by mail using the details provided below:

Happy Hempsta
[Re: Privacy Compliance Officer]
165 KP McGrath Drive, Elanora, QLD, Australia 4221

Testimonials

  • I'm LOVING your Hempsta products. I love it and tell my family and friends all the time to go.

    Elise McGregor
    Elise McGregor
  • I really enjoy using the exfoliating hemp soap bag, it's been a great addition to my shower routine.

    Judy Cho
    Judy Cho
  • I have been loving the Magnesium and Hemp Natural Deodorant. My skin is quite reactive so it was a great change and reduced the redness.

    Judy Cho
    Judy Cho
  • "I am so pleased that I have found this product and 100% recommend it. Happy Pits indeed...but mroe like happy, converted, dry, fresh pits! Thank you Hempsta!"

    Simon Lloyd
    Simon Lloyd
  • "Love my Happy Pits, thank you Hempsta! My two others friends that I brought it for love theirs too."

    Kim Burton
    Kim Burton
  • "Loving the Happy Lips, I originally gave it to my daughter but keep stealing it back from her!"

    Helena Hasler
    Helena Hasler
  • "I love Happy Pits for so many reasons including it’s made from natural ingredients, it goes on smoothly and disappears, leaving no residue. It feels great to use, works effectively and keeps the pits happy!"

    Petrea King
    Petrea King
  • "I got my Happy pits the other day and I’m stoked. This is the future of deodorant. Great product and service. I can’t recommend highly enough ... 5 Stars"

    Alexander Watts
    Alexander Watts
  • "Nothing but praise for this company and it's Happy Pits product.  It's been great for my sensitive skin and I'll never go back to using anything else.  Prompt delivery too. Thanks!"

    Kelly Foster
    Kelly Foster