• Shipping across Australia is $5 flat rate or FREE for orders over $50!

This Shipping & Delivery Policy describes how shipping and delivery is managed is when you make a purchase from www.hempsta.com.au (the “Site”).
As we are a proud local product to the Gold Coast, any deliveries within the Gold Coast will be delivered free of charge. We make the deliveries ourselves twice a week. As a default for packages under 1kg we will mark your package as Authority to Leave. For larger parcels as a default, we ask for a signature on delivery. You may also at checkout write Authority to Leave, which means you do not need to be home for a signature. Hempsta is not responsible for any loss or damage to the packages.

For all other locations:

Shipping Costs

Shipping costs will vary depending on what you have ordered and your location. We will price the items based on the size, weight of the order and your location. This will be calculated at the checkout process, you will also be offered a choice of standard shipping or express post (Australia only).  Shipping costs will be waived for orders over $50 within Australia.

Delivery Time

We aim to ship your order the same day and ship from Gold Coast Australia. We use Sendle for the majority of our orders, which is 100% carbon neutral delivery and Australia Post for remote areas.

International Shipping

We do ship Internationally, please allow a bit longer for your items to get to you. All international items will be shipped by Sendle (100% carbon neutral). If your country does not appear at checkout please email us and we will make sure to include it.

Signatures / Authority to Leave

As a default for packages under 1kg Sendle will mark your package as Authority to Leave. For larger parcels as a default, we ask for a signature on delivery. You may also at checkout write Authority to Leave, which means you do not need to be home for a signature. Hempsta is not responsible for any loss or damage to the packages. It is a good idea to write a work address for delivery or track your item so you know when it will arrive.

Tracking

As soon as your items are shipped you will be sent a tracking number. If you have any queries about delivery times or where you order is at, please contact the courier company for the most up to date information.

Contact Us

For more information about our shipping and delivery practices, if you have questions, or if you would like to make a complaint, please contact us by email at happyhempsta@gmail.com or by mail using the details provided below:

Happy Hempsta
[Re: Privacy Compliance Officer]
165 KP McGrath Drive, Elanora, QLD 4221

Testimonials

  • I'm LOVING your Hempsta products. I love it and tell my family and friends all the time to go.

    Elise McGregor
    Elise McGregor
  • I really enjoy using the exfoliating hemp soap bag, it's been a great addition to my shower routine.

    Judy Cho
    Judy Cho
  • I have been loving the Magnesium and Hemp Natural Deodorant. My skin is quite reactive so it was a great change and reduced the redness.

    Judy Cho
    Judy Cho
  • "I am so pleased that I have found this product and 100% recommend it. Happy Pits indeed...but mroe like happy, converted, dry, fresh pits! Thank you Hempsta!"

    Simon Lloyd
    Simon Lloyd
  • "Love my Happy Pits, thank you Hempsta! My two others friends that I brought it for love theirs too."

    Kim Burton
    Kim Burton
  • "Loving the Happy Lips, I originally gave it to my daughter but keep stealing it back from her!"

    Helena Hasler
    Helena Hasler
  • "I love Happy Pits for so many reasons including it’s made from natural ingredients, it goes on smoothly and disappears, leaving no residue. It feels great to use, works effectively and keeps the pits happy!"

    Petrea King
    Petrea King
  • "I got my Happy pits the other day and I’m stoked. This is the future of deodorant. Great product and service. I can’t recommend highly enough ... 5 Stars"

    Alexander Watts
    Alexander Watts
  • "Nothing but praise for this company and it's Happy Pits product.  It's been great for my sensitive skin and I'll never go back to using anything else.  Prompt delivery too. Thanks!"

    Kelly Foster
    Kelly Foster